Privacy Policy & Website Terms

Privacy policy

This policy explains how Vertrac Pty Ltd (Vertrac, we, us) handles personal information collected through vertrac.com.au, quote enquiries and related communications. Contact us at [email protected] or 0450 343 341 with privacy questions.

Information we collect

When you enquire, we collect the details you provide, such as your name, company, email, phone number, requested service, project location, approximate area and message. We also keep related correspondence. Please provide only information needed for your enquiry and do not send sensitive personal information through the form. If you supply another person's details, ensure you have authority to do so.

Our website and analytics services collect technical and usage information, such as browser and device details, IP address, pages visited, interactions, approximate location and the source of a visit, including advertising identifiers where available. You can browse without submitting an enquiry. Without contact and project details, we may be unable to respond or prepare a quote. Area size and company name are optional.

How we use and share information

We use enquiry details to respond, assess projects, prepare quotes, communicate about requested services, maintain business records and resolve queries. We use website and advertising information to understand traffic, measure enquiries and improve the site and advertising.

Information may be accessed by authorised team members and service providers who support our website, customer management, communications and analytics. Our website and enquiry system use HighLevel/LeadConnector; our measurement setup uses Google Analytics and Google Ads. We may disclose information when required by law or where reasonably necessary to protect legal rights. We do not sell enquiry contact details.

Cookies, analytics and advertising

Google Analytics and advertising measurement use cookies or similar technologies to recognise visits and attribute enquiries. Browser settings let you block or delete cookies, which may affect site features and measurement. Google's privacy policy explains its handling of data. You can manage personalised advertising through Google My Ad Center and find the Google Analytics opt-out browser add-on.

Messages and your choices

Submitting an enquiry allows us to respond about that enquiry. It does not automatically subscribe you to unrelated promotional messages. If you opt into service messages, frequency depends on your enquiry or service. You can ask us to stop optional messages at any time; reply STOP to an SMS where supported, or contact us. Your telecommunications provider may apply charges. We may still need to send essential communications about an agreed service.

Storage, security and overseas processing

Enquiry information is held electronically in our business systems, including HighLevel. Cloud providers may store or process information outside Australia, including in the United States and other countries used by their hosting and support providers. See HighLevel's data processing information and Google's privacy policy for provider details. Contact us for further information about the providers relevant to your enquiry.

We take reasonable steps to protect information from unauthorised access, loss and misuse. No internet transmission or storage system is completely secure. Our approach is to keep information only as long as needed for the purposes described here and applicable recordkeeping or legal obligations, then take reasonable steps to delete or de-identify it.

Access, correction and complaints

Email [email protected] to request access to or correction of your information, discuss deletion, or make a privacy complaint. Include enough detail for us to identify the relevant records; we may need to verify your identity. We will consider your request and explain any legal reason that prevents us from fulfilling it. We aim to respond to privacy complaints within 30 days and will let you know if more time is needed. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner, where it has jurisdiction.

We may update this policy as our practices or requirements change. The current version and update date appear on this page.

Website terms

These terms explain how to use vertrac.com.au and what happens when you send an enquiry to Vertrac Pty Ltd. They cover this website only. The scope, pricing, payment terms, timing and responsibilities for any work will be set out in a separate quote or service agreement.

Information about our services

Our website provides general information about hydromulching, hydroseeding, surface soil stabilisation, erosion control, commercial planting and revegetation, and environmental consulting across Western Australia. Surface soil stabilisation refers to surface-applied binders for dust and erosion control; it does not include structural ground improvement, soil incorporation or compaction.

Website information is a starting point for discussing your project. It is not a site-specific assessment, design, environmental management plan or approval. The suitability of a treatment or planting approach depends on site conditions, soil, slope, preparation, weather, access and ongoing care. Ask us to assess your requirements and confirm the scope before making project decisions.

Enquiries, quotes and booking work

Submitting an enquiry requests a response or quote. It does not book work, reserve a start date or create a contract for services. An automated confirmation acknowledges receipt of your enquiry only. Work and scheduling are subject to a separate agreement with Vertrac.

Please provide accurate project details and let us know about relevant site constraints, access requirements, deadlines and available plans or specifications. Where a quote relies on assumptions or information you supply, changes to those details may require an updated scope, price or timing to be agreed.

Project outcomes and approvals

Seed germination, plant establishment and erosion-control performance depend on the treatment selected and site conditions, including rainfall, irrigation, soil preparation, maintenance and disturbance. Examples and images on this website do not promise the same outcome at every site. Project-specific objectives, completion criteria, monitoring and maintenance responsibilities should be confirmed in the agreed scope.

Environmental consulting or approvals support does not itself constitute regulatory approval. Any required permits, approvals and responsibility for obtaining them should be confirmed for the project. Nothing in this section limits your statutory rights or a commitment made in an agreed service scope.

Using the website and its content

Use this website lawfully. Do not interfere with its operation, attempt unauthorised access, submit malicious material or impersonate another person. You may view, print or save content for your own enquiry or internal project evaluation. Other reproduction or commercial use of branding, photographs or written material requires permission from the relevant rights holder.

Availability and external links

We take care with website content, but information may change or contain errors. Contact us to confirm current services, availability and project details. The site may occasionally be unavailable for maintenance or other reasons. Links to other websites are provided for convenience; those websites have their own terms and privacy practices.

Your rights

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable consumer guarantees under the Australian Consumer Law. These website terms do not replace a service agreement or override those rights.

Privacy, updates and questions

Our privacy policy explains how we handle website enquiries and personal information. We may update these website terms for future use of the site. Updates do not retrospectively change an agreed project contract. Western Australian law applies, subject to any mandatory laws and rights that apply to you.

For questions about this website or these terms, email [email protected] or call 0450 343 341.